Question 1

Does Desert Clean Air offer financing options?

Accepted Answer

Yes, no pre-payment penalties & same as cash options (on approved credit).

Question 2

Do I need to be a homeowner?

Accepted Answer

No! You just need lungs!

Question 3

Does it have an emergency shut off if I forget to turn it off?

Accepted Answer

Yes.  The system will shut off if left on for too long.  Do not depend on this method as your primary way to turn your unit off because it is bad for the motor.

Question 4

Does the purifier have to be installed?

Accepted Answer

Nope! This is a portable unit.  No install necessary.

Question 5

Does this have to do with air ducts, AC or cleaning services?

Accepted Answer

No.

Question 6

How long do the filters last?

Accepted Answer

This depends on the severity of the pollutants in the home.  They are washable, reusable & typically last for 2-3 years with proper care.  
Submit a free consultation with us and a specialist can asses the household to give you a more accurate answer.

Question 7

How much are filters for the unit?

Accepted Answer

Free!

Question 8

Where do I order more filters?

Accepted Answer

You can call, email, contact us on social media or submit a request through our site.

Question 9

How often should I clean my unit & filters?

Accepted Answer

Purification use - change water every 3-4 days.
Cleaning use - After cleaning your home, clean the bucket & reservoir. Rinse your micro filter.  The top filter (hepa) should only be cleaned when dark lines appear & set to dry before being used again.

Question 10

How do I disinfect my unit and filters?

Accepted Answer

Unit - You can use vinegar, bleach or any cleaning agent.  Just rinse thoroughly. 
Filters - Let sit in vinegar water for 15-20 minutes then rinse.

Question 11

What if I need servicing?

Accepted Answer

Contact us by phone, email, social media or the text chat on our website & a tech will be sent out to you within 24-48hrs.  If your unit can be fixed it will be done & if not it will be replaced with a new unit.

Question 12

How long is the warranty & what does it cover?

Accepted Answer

The warranty is 3 years & for detailed information visit the bottom of the page & click "Warranty".

Question 13

What are essential oils & where do I get them?

Accepted Answer

Essential oils are the oils that are secreted by a plant such as lavender, lemongrass, eucalyptus when pressed.  These oils are collected and work on a cellular basis in the body when dispersed into the air.  
This is a natural way to aromatize & also reduces stress, aids in sleep and opens airways (depending on which oil is chosen).

You can purchase these from Doterra (scientist formulated), any major grocery store, Marshalls, Ross, Target & health/wellness stores.

Question 14

Are essential oils safe for pets/animals?

Accepted Answer

Some essential oils are safe & some are very toxic like Tea Tree Oil.  
We recommend doing your due-diligence by researching the oil you want to use. We do not make essential oils, but they can be put in our units reservoir for health benefits.

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